Privacy Policy

Last Updated: 29 June 2026

LAVEZZO Milano operates this store and website, including all information, content, functionality, tools, products and services, in order to provide you, as the customer, with a curated shopping experience (the “Services”). LAVEZZO Milano is Powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal data when you visit, use, make a purchase or any other transaction through the Services or when you communicate with us. In the event of any conflict between our Terms and Conditions of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services you confirm that you have read this Privacy Policy and understood the collection, use and disclosure of your information as described herein.

Personal Data We Collect or Process

When we use the term “personal data” we refer to information that identifies or is reasonably linked to you or another person. Personal data does not include information collected in anonymous or anonymised form that cannot identify you or be linked to you. We may collect or process the following categories of personal data:

• Contact details including name, address, billing address, shipping address, phone number and email address.
• Financial data including credit card numbers, debit card numbers and financial account information, card payment data, financial account data, transaction details, payment method, payment confirmation and other payment details.
• Account data including username, password, security questions, preferences and settings.
• Transaction data including items you view, add to cart, add to wishlist or purchase, return, exchange or delete, and past transactions.
• Communications with us including information you include in communications with us, for example if you submit a dispute to customer support.
• Device information including information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information including information about your interaction with the Services, as well as how and when you interact with or browse the Services.

Sources of Personal Data

We may collect personal data from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us or provide us with your personal data.
• Automatically through the Services, including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers, including when we engage them to implement certain technology and when they collect or process your personal data on our behalf.
• From our partners or third parties.

How We Use Your Personal Data

Depending on how you interact with us or which Services you use, we may collect your personal data for the following purposes:

• Providing, personalising and improving the Services. We use your personal data to provide you with the Services, process your payments, fulfil your orders, remember your preferences, send you account notifications, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews and to create a personalised shopping experience.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, such as to send you marketing, advertising and promotional communications by email, text message or post, and to show you online advertisements for products and services.
• Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate or act against any fraudulent, illegal, unsafe or harmful activity.
• Communicating with you. We use your personal data to provide you with customer support, provide you with responses, offer you effective services and maintain our business relationship with you.
• Legal reasons. We use your personal data in compliance with applicable laws or in response to valid legal proceedings.

How We Disclose Personal Data

In certain circumstances we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties that perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, storage, fulfilment and shipping).
• With business and marketing partners to provide you with services and marketing advertisements.
• When you ask or authorise us to disclose certain information to third parties, such as to ship your products.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy; in compliance with any legal obligations; to enforce terms and conditions of service or policies, and to protect or defend the Services, our rights and those of our users.

Relationship with Shopify

The Services are powered by Shopify, which collects and processes personal data relating to your access and use of the Services in order to provide and improve the Services for you. In order to provide and improve the Services for you, data you submit to the Services will be transmitted and shared with Shopify and third parties who may reside in countries other than your own.

For more information on how Shopify uses your personal data and the rights you may have, please consult Shopify’s Consumer Privacy Policy.

Third-Party Websites and Links

The Services may feature links to websites or other online platforms operated by third parties. If you open links to unaffiliated or uncontrolled sites, you may be subject to their privacy and security policies and other terms and conditions. We do not guarantee or accept responsibility for the privacy and security of such sites.

Children’s Data

The Services are not suitable for use by minors and we do not intentionally collect personal data from children below the age of majority in your jurisdiction. If you are a parent or guardian of a minor who has provided us with their personal data, you may contact us using the contact details below to request its deletion.

Security and Data Retention

Please note that no security measure is perfect or impenetrable and we cannot guarantee “absolute security”. The retention period for personal data depends on various factors, such as whether we need such data to maintain your account, to provide you with the Services, to comply with legal obligations, to resolve disputes or to enforce other contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have one or more rights relating to your personal data, including:

• Right of access/knowledge: you may have the right to request access to your personal data in our possession.
• Right of deletion: you may have the right to request the deletion of your personal data in our possession.
• Right of correction: you may have the right to request the correction of your personal data in our possession.
• Right of portability: you may have the right to receive a copy of your personal data in our possession and to ask us to transfer it to a third party.
• Right to opt out of sale or sharing for targeted advertising: depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal data.
• Managing communication preferences: we may send you promotional emails and you may opt out of receiving them at any time using the unsubscribe option in our emails.

If you reside in the United Kingdom or the European Economic Area, you may also exercise the following rights:

• Objection to processing and restriction of processing: you may have the right to ask us to stop or limit the processing of personal data for certain purposes.
• Withdrawal of consent: where your consent is required to process your personal data, you have the right to withdraw it.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details below. Depending on where you reside, you may have the right to appeal our decision or to refer your complaint to the local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal data outside the country in which you reside. In the event of any transfer of your personal data outside the European Economic Area or the United Kingdom, we will rely on reliable transfer mechanisms such as the European Commission’s Standard Contractual Clauses.

Changes to this Privacy Policy

We will update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory purposes. We will post the updated Privacy Policy on the website, update the “Last Updated” date and issue a notice as required by applicable law.

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